Service, Service, Service

Description

For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. Service, Service, Service shows small businesses like yours how to develop winning service programs that keep the customers coming back and leave the competition in the dust. Customer service at its best. Service, Service, Service was written with your needs and the needs of your business in mind. Albrecht covers essential customer service topics to give you an edge, including: How to create and embrace a customer service mission statement. Training employees the right way-"smile-training" doesn't cut it anymore. Identifying customer service problems-is it your employees, the managers, or the program? Empowering your employees-you have to give a little to get a little…Plus so much more! Packed with real-life success stories, ten critical success factors, and plans for a service recovery program, Service, Service, Service can be every business's secret weapon. Written for the small businessperson on the go, this book is clear, concise, and easy-to-read.